Ledger Recover FAQs

Ledger Recover is an ID-based key recovery service that provides a backup for your Secret Recovery Phrase. If you lose or don't have access to your Secret Recovery Phrase, the service allows you to securely restore your private keys using a Ledger™ device.

Check out these resources: Ledger Recover resources

You’re responsible for storing your Secret Recovery Phrase. While this setup makes you enjoy all the benefits of self-custody and complete control over your assets, it also makes you solely responsible for their protection. Ledger Recover is designed for users who want to add an enhanced layer of security in case their Secret Recovery Phrase is lost or when they can't access it.

In short, only you can access your wallet. When you subscribe to Ledger Recover, a pre-BIP39 version of your private key is encrypted, duplicated and divided into three fragments, with each fragment secured by a separate company—Coincover, Ledger and EscrowTech. Each of these encrypted fragments is useless on its own. When you want to get access to your wallet, 2 of the 3 parties will send fragments back to your Ledger device, reassembling them to build your private key.

No, it doesn’t. Ledger Recover service follows the same principle as signing the transaction on a blockchain—securely and only with your permission. No access to your private key was made to enable Ledger Recover to work.

To better understand this, let's go back to the basics and see how hardware wallets—which can be described as signing devices—work. 

Hardware wallets have two primary purposes: to safeguard your private key and sign transactions on the blockchain. To sign the transactions, wallets need to access your private key. They can't sign transactions otherwise.

Ledger devices protect your private key with a Secure Element, a technology that has been battle-tested and used in the finance industry for 30 years, from storing passwords and fingerprints to processing contactless payments.

Ledger's Operating System (Ledger OS™) allows access to the private key stored within the Secure Element, but only after you manually approve and confirm it. To learn more about how the process works behind the scenes, read this explanation from Ledger's CTO Charles Guillemet and check out his interview about wallet security. For a technical explanation of how Ledger Recover operates, see Charles Guillemet's tweet.

In terms of security, there is no difference in having this part of the code in the operating system or not. In reality, it is up to the user to choose if they want to activate the feature or not. We have no doubt that implementing this feature in our firmware does not increase the threat model or the attack surface area.  

Our Ledger OS implements plenty of cryptographic primitives. These primitives manipulate secrets. They all must be properly implemented and this is Ledger’s job. Finally, our contract with users is that whenever the Ledger OS touches any secret, the user is prompted to give his consent.

For more information please read the Ledger Recover white paper.

If you have any concerns regarding your device’s security, performance, or configuration, running a diagnostic check can provide clarity and peace of mind.

A diagnostic check is suitable if you would like to verify that your firmware is up to date, confirm your wallet integrity, review your device’s security status, or investigate any unusual behavior.

Regular firmware updates and diagnostic reviews help ensure your device remains secure, optimized, and aligned with the latest security standards.

You can run a diagnostic check to verify that your device is secure, up to date, and functioning correctly. The diagnostic tool scans for connectivity issues, firmware problems, and configuration errors.

Diagnostics can be performed wired (using a USB connection) or wirelessly, depending on your setup. Simply access the secure portal and follow the on-screen steps to begin the scan.

Open Portal

If any issues are detected, the portal will guide you through the recommended fixes to keep your device secure and operating properly.

Coincover provides the gold standard in digital asset security, addressing the most significant barrier to mainstream adoption: trust. If wallet access is lost, Coincover offers encrypted and military-grade storage for retrieving the key.

The passphrase feature is available on all Ledger devices and allows you to create an additional password tied to your Secret Recovery Phrase. For each Secret Recovery Phrase, a different passphrase leads to a new set of private keys and accounts. The Ledger Recover service, if used, does not backup your passphrase. Learn how to set up a passphrase

Secret Recovery Phrase (SRP) is a unique list of 24 words that backs up the private keys and gives you access to your crypto assets. Learn more → What is a Secret Recovery Phrase?

Note that Ledger Recover also supports 12-word Secret Recovery Phrases. 

Ledger Recover is compatible with Ledger Stax™, Ledger Flex™, Ledger Nano™ Gen5, Ledger Nano™ X (through the Ledger Wallet™ (formerly Ledger Live) desktop and mobile app), and with Ledger Nano S Plus (through the Ledger Wallet desktop app only).

⚠️ Ledger Recover isn't compatible with Ledger Nano S.

Ledger Recover availability depends on the country in which your passport, national identity card, or driver’s license was issued. Ledger Recover is currently available in the following countries:

• Passport, national identity card, or driver's license:Canada, United States.
• Passport or national identity card:Countries in the European Union, United Kingdom.
• Passport: Argentina, Australia, Brazil, China, Colombia, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Mexico, New Zealand, Nigeria, Singapore, South Africa, Korea (Republic of), Switzerland, Taiwan, Thailand, Türkiye, Ukraine, United Arab Emirates, Vietnam.

We will be covering more countries and adding support for more documents. Stay tuned.

Currently, you can set up a backup for one Secret Recovery Phrase per subscription.

With Ledger Nano X, Ledger Nano Gen5, Ledger Flex, and Ledger Stax, Ledger Recover is available on the Ledger Wallet desktop and mobile app. With Ledger Nano S Plus, the service is available on desktop only.

Ledger Recover, provided by Coincover, is an ID-based key recovery service that provides a backup for your Secret Recovery Phrase, and is a dedicated service for individual consumers. It is not designed for use by enterprises, companies, businesses, or institutions and considering how it is set up, we advise against using it for organisations that often have specific governance needs.

Please contact Ledger Support for additional information. If you are an organisation, to learn more about B2B solutions that can help you manage your digital assets, we encourage you to explore Ledger Enterprise to discover tailored services that meet your organisational needs. 

You can cancel your subscription anytime. Access your Ledger Recover subscription homepage in My Ledger tab, and navigate to Manage subscription -> Delete Ledger Recover login. You will receive an email with a link to unsubscribe. Please ensure that you have your Secret Recovery Phrase before canceling your subscription.

The Ledger Insurance Policy provides an additional layer of protection for your digital assets, helping safeguard your wallet against unexpected events.

Coverage includes protection against unauthorized access, device loss, fraudulent activity, and hardware failure, along with priority 24/7 support and recovery assistance when needed.

This policy is designed to enhance your security and provide peace of mind while you manage and protect your cryptocurrency holdings.

If you don't update your payment info and pay the subscription within 7 days, you won't be able to restore your private keys using Ledger Recover. If you don't regularize your payment within 3 months, your subscription will be suspended. After your subscription is suspended, you have 9 months to contact Ledger Recover Support and reactivate your subscription. You will need to pay an administration fee of 50 EUR along with any outstanding balance.

As long as you're subscribed to the service. 

Simply get another Ledger device and follow the process to recover access to your digital assets.

Ledger Insurance works alongside your hardware wallet’s built-in security to provide an extra layer of protection and monitoring.

Advanced security systems help detect suspicious activity, while recovery assistance and priority support ensure you can respond quickly if an issue arises.

Together, these protections help reduce risks and strengthen the overall safety of your digital assets.

You may have VAT/GST or other taxes to pay depending on your country of residence.

If this happens, please contact Ledger Recover Support.

No, once you cancel your Ledger Recover subscription, you cannot reactivate it using the same email address. You will need to use a different email address to subscribe again.

With Ledger Nano X, Ledger Recover is available on the Ledger Wallet desktop and mobile app. With Ledger Nano S Plus, the service is available on desktop only.

You can subscribe to Ledger Recover without a Ledger device, but you will need it to activate and use the service.

Identity verification is not the same as KYC. Identity verification inherently collects much less information compared to KYC. To go through Ledger Recover identity verification you need a valid, government-issued document and be the rightful owner of that document. KYC involves ID verification but it can also include revenue information, record of criminal activity, citizenship check, etc. Again, Ledger Recover uses identity verification, not KYC.

Ledger Recover is provided by Coincover. When you subscribe to the service, your Ledger device after your approval will encrypt the entropy of your Secret Recovery Phrase—a string of random 1s and 0s from which your Secret Recovery Phrase is computed. The encrypted entropy is fragmented into three pieces within the Secure Element chip. Your Ledger device will send the fragments to 3 separate and independent companies that will store them using Hardware Security Modules.

You first need to cancel your Ledger Recover subscription, and then your login will be automatically deleted.

Log in to Ledger Recover to update your password.

You can reset your password by clicking the Forgot password button on the login page or navigating to Manage subscription -> Send email to change password and following the instructions.

Ledger Recover comprises extensive identity verification processes—performed by Coincover within a secure environment built by Ledger. As an added layer of protection, subject to investigation, $50,000 compensation may be available from Coincover in the unlikely event that something were to go wrong.

You can try to recover access to your wallet up to 3 times per month and up to 10 times per year.

Using a new device makes the process as safe as possible. Another option is to reset an already-used device to its factory settings.

The steps are as follows:

1. Get a new Ledger device.
2. Open the Ledger Wallet mobile app and navigate to My Ledger -> Ledger Recover.
3. Go through reasonable checks to verify your identity.
4. Follow the onscreen instructions.

One-Time Security Code provides an additional level of security to Ledger Recover. The code will be displayed on the Ledger device that you're using to recover access to your wallet. You'll be asked to provide the code during the identity verification process. If you can't provide the code, you'll need to start over.

⚠️ Do not share or use the code in any other way. Only use a code that is displayed on your Ledger device.

Ledger Recover uses ID verification because we believe in self-custody and individual autonomy. Unlike the full KYC process, ID verifications are less complicated and reveal only the necessary information.

Your identity details are collected by Ledger Recover ID verification service providers. Coincover and Ledger store an encrypted excerpt of this data. Only authorized third parties have access to it. To learn more about how we collect and use this information, please read our Privacy Policy.

You can find the Terms and Conditions here: Terms & Conditions

You can find more information in Coincover FAQs.

Ledger Recover, provided by Coincover, implements compliance measures to prevent transactions involving sanctioned countries, entities, and individuals. These compliance measures are in accordance with international laws and regulations enforced by authorities such as, but not limited to, the Office of Foreign Assets Control (OFAC) in the U.S., the Council of the European Union, and the United Nations.

During the onboarding or the recovery process for Ledger Recover, Coincover uses a third-party identity verification provider which checks compliance with these international sanctions. If these checks identify that your location or identity falls under applicable sanctions, onboarding or any recovery attempt will be blocked.

What this means for your funds: Ledger Recover does not hold custody of funds. If your onboarding or recovery is blocked, it simply means you cannot complete the process to access Ledger Recover services at this time. As a reminder, Ledger Recover is an optional, opt-in paid subscription service provided by Coincover.

What to do if you believe this is an error: If you believe that your onboarding or recovery was blocked incorrectly, please contact the Ledger Recover support team for assistance.

Ledger Recover, provided by Coincover, conducts ongoing compliance checks against international sanctions lists, including those enforced by authorities such as, but not limited to, the Office of Foreign Assets Control (OFAC) in the U.S., the Council of the European Union, and the United Nations. Sanctions are updated regularly, and these checks ensure continuous adherence to legal obligations. If an active subscription is identified as falling under applicable sanctions, it must be canceled to comply with these regulations.

To ensure continuous adherence to these legal obligations, Coincover conducts ongoing compliance checks, sometimes referred to as "spot checks," on active subscriptions. Sanctions lists and regulations are updated regularly, and these periodic reviews are necessary to identify any subscriptions that may subsequently fall under newly imposed or updated sanctions. If your active subscription is identified through these checks as being under applicable sanctions, we are legally required to cancel it.

Ledger Recover does not hold custody of funds. If your active subscription is cancelled due to a compliance check, it simply means that you can no longer access the Ledger Recover service. As a reminder, Ledger Recover is an optional, opt-in paid subscription service provided by Coincover.

If you believe that your active Ledger Recover subscription was cancelled incorrectly, please contact the Ledger Recover support team for assistance.